Owner Care

The Montaire Warranty

Every Montaire timepiece is protected by a 1-year international warranty. As a Saudi house devoted to authentic luxury watches, we stand behind every piece we sell — from the movement within to the finish on the case.

1-Year International Coverage

Twelve months of protection from the date of delivery, valid wherever you are in the world.

Genuine Movement & Parts

Any covered repair is carried out with authentic components by qualified watch technicians.

Authenticity Guaranteed

Every watch is verified genuine before it ships. Your order confirmation is your warranty card.

What the warranty covers

  • Manufacturing defects in materials and workmanship
  • Faults in the movement under normal, intended use
  • Issues with the dial, hands or internal components not caused by misuse

Coverage runs for 12 months from the delivery date of your order.

What it does not cover

  • Normal wear to the case, crystal, strap or bracelet
  • Water exposure beyond the watch’s stated water resistance
  • Damage from accidents, drops or improper use
  • Battery replacement on quartz models (a consumable item)
  • Any watch opened, serviced or altered outside Montaire’s authorised service
  • Loss or theft

How to make a claim

  1. 1
    Email us at montaire.official1@gmail.com with your order number and a short description of the issue. Please add photos or a brief video where possible.
  2. 2
    Our team reviews your claim — usually within two business days — and confirms the next steps.
  3. 3
    If service is required, we’ll guide you on safely returning the timepiece to us.
  4. 4
    We repair or replace the covered fault and return your watch, with the warranty intact for the remainder of its term.

A note on care

To keep your timepiece at its best, avoid magnetic fields and sudden shocks, rinse after contact with salt water only within its resistance rating, and have automatic movements serviced periodically. Thoughtful care preserves both the watch and its warranty.

Questions about your warranty?

Our client care team is here to help with anything you need.

Email client care